Refund Policy

No Refund Policy

Products sold by METATIDE are research-grade peptides and reagents intended strictly for in vitro laboratory and research purposes. Because of the nature of these materials, all sales are final. We do not accept returns or issue refunds under any circumstances.

We maintain quality control standards so every order leaves our facility accurately and in excellent condition. By purchasing, you acknowledge that refunds are not available for any reason — including change of mind, incorrect selection, or personal dissatisfaction.

Missing, Incorrect, or Damaged Items

If your order arrives with a missing item, an incorrect product, or visible damage, please contact us at contact@metatide.store. Our team reviews each case promptly and works to make it right. We are committed to ensuring you receive exactly what you ordered in sound condition.

Order Cancellations

Cancellation requests must be submitted by email to contact@metatide.store before your order has shipped. Once an order has been dispatched, we cannot cancel or modify it. If you have any uncertainty about your order, reach out as soon as possible — we process orders quickly.

Contact

Questions or concerns about your order? We are here to help and committed to resolving issues quickly and fairly.

Email: contact@metatide.store
Website: metatide.store